Increased Latency for some Hosted Customers
Update - We continue to investigate elevated CPU utilization on one of our SQL servers that has contributed to intermittent system slowness for some districts. While performance has improved, additional maintenance activities are scheduled during tonight's standard maintenance window (10:00 PM to 2:00 AM PST) as part of our ongoing efforts to reduce resource contention and improve system stability. We appreciate your continued patience as we work toward a long-term resolution and will provide further updates as they become available.
Nov 09, 2026 - 09:46 PST
Identified - We are seeing improved system performance as demand has decreased. To further enhance stability and performance, maintenance activities are planned during our standard maintenance windows this weekend (10:00 PM to 2:00 AM PST). These efforts are designed to optimize system resources and help ensure a consistent experience for affected customers. We appreciate your patience and will continue to provide updates as they become available.
Nov 06, 2026 - 11:08 PST
Investigating - One of our SQL Servers is continuing to experience extended high CPU usage, causing Districts to experience slowness. We are investigating the root cause of this issue.
Nov 06, 2026 - 08:41 PST

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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 10, 2026

No incidents reported today.

Nov 9, 2026

Unresolved incident: Increased Latency for some Hosted Customers.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

Nov 5, 2026

Increased Latency for some Hosted Customers
Resolved - This incident has been resolved.
Nov 5, 10:17 PST
Monitoring - We have identified contributing factors behind the elevated database server CPU utilization that caused intermittent slowness for some districts, and corrective changes have been implemented. System performance has been stable for the past several hours. Our team will continue to closely monitor the environment, including during the morning hours when the issue has occurred, to confirm the fixes are effective. We appreciate your patience.
Nov 4, 12:03 PST
Investigating - We are currently investigating reports of intermittent slowness impacting some districts. Our team is actively working to determine the root cause and restore normal performance. We will continue to provide updates as we learn more.
Nov 4, 08:32 PST
Update - System performance remains stable at this time. Our team is continuing to closely monitor the environment while investigating the root cause of the elevated CPU utilization that caused intermittent slowness for some districts. We appreciate your patience and will provide further updates as our investigation continues.
Nov 4, 07:13 PST
Monitoring - We are continuing to investigate the root cause of the issue that resulted in elevated CPU utilization on one of our SQL Servers and caused intermittent slowness for some districts. System performance remains stable at this time. We appreciate your patience and will provide additional updates as more information becomes available.
Nov 3, 13:24 PST
Investigating - One of our SQL Servers experienced extended high CPU usage, causing Districts to experience slowness. The affected SQL Server has recovered from high CPU usage, and we are still investigating the root cause of this issue.
Nov 3, 10:42 PST

Nov 4, 2026

Nov 3, 2026

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Aeries Update - 10.26.10.29 (CA)
Completed - The scheduled maintenance has been completed.
Oct 29, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 22:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 29, 15:43 PDT
Aeries Update - 10.26.10.29 (TX)
Completed - The scheduled maintenance has been completed.
Oct 29, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 29, 15:43 PDT

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Aeries Update - 10.26.10.27 (CA)
Completed - The scheduled maintenance has been completed.
Oct 27, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 22:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 27, 17:26 PDT
Aeries Update - 10.26.10.27 (TX)
Completed - The scheduled maintenance has been completed.
Oct 27, 20:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 27, 17:26 PDT
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