Partial System Outage

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Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.

Uptime over the past 90 days. View historical uptime.
Aeries Cloud Services Operational
90 days ago
99.84 % uptime
Today
AWS CA Operational
90 days ago
99.69 % uptime
Today
AWS TX Operational
90 days ago
100.0 % uptime
Today
Aeries Software Issues Operational
90 days ago
100.0 % uptime
Today
Aeries Records Transfer Operational
90 days ago
100.0 % uptime
Today
Aeries.com Operational
90 days ago
100.0 % uptime
Today
App Management Service Operational
90 days ago
100.0 % uptime
Today
Aeries Licensing Service Operational
90 days ago
100.0 % uptime
Today
Phone Issues Operational
90 days ago
100.0 % uptime
Today
Deprecated Operational
Aeries Hosted Service Operational
Irvine CA Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Aeries Integrated Software Major Outage
90 days ago
53.74 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 9, 2026

No incidents reported today.

May 8, 2026
Temporary Suspension of Canvas Integration
Resolved - We are writing to follow up on yesterday’s important communications regarding the temporary suspension of your Canvas integration. 

While there is no evidence that Canvas API keys were compromised, we have taken the proactive step to generate new API keys for your Canvas integration. 

We have updated your Canvas Consumer ID and Secret Key. When you are ready, you can reconnect Canvas to Aeries by retrieving your new API key in the Aeries portal and updating your integration in the Canvas Portal. 
 
Their are support articles found on the email message sent to you that can assist with these steps.  

Reconnecting your Canvas integration is entirely at your discretion once you feel have received confirmation from Instructure that it is safe for your organization to proceed. 

If you have additional questions, you can submit a Support Ticket at support.aeries.com.   

Thank you for your patience and continued trust in Aeries. 

Sincerely,  

The Aeries Team
May 8, 11:00 PDT
Monitoring - In response to a recently reported security incident at Instructure (Canvas) Aeries has made the decision to temporarily disable the Canvas integration for all Aeries customers effective immediately.

The action is purely precautionary in response to the incident at Canvas and is being taken to protect our shared student and staff data while we monitor the situation closely.

What this means for you:

- The Canvas integration will be temporarily unavailable.
- All data within Aeries remains secure and fully accessible.
- No action is required on your part at this time.

We are actively monitoring the situation and coordinating with Instructure. We will restore the integration as soon as we are confident it is safe to do so, and we will provide an update by 10:00 AM pacific on Friday, May 8th, 2026.

We understand this causes disruption to your workflows and apologize for the inconvenience. If you have any questions or concerns, please submit a ticket on support.aeries.com or call us at 888.324.5363.

Thank you for your understanding and continued trust in Aeries.
May 7, 18:32 PDT
May 7, 2026
Intermittent Latency Impacting Performance
Resolved - This incident has been resolved.
May 7, 16:21 PDT
Monitoring - A fix has been implemented and we're monitoring the results.
May 7, 11:02 PDT
Ongoing Incident: System Performance / Version Mismatch
Resolved - This incident has been resolved.
May 7, 10:59 PDT
Update - We are continuing to monitor for any further issues.
May 7, 10:58 PDT
Update - We are continuing to monitor for any further issues.
May 7, 08:00 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 16:32 PDT
Update - We are continuing to work on a fix for this issue.
May 6, 16:26 PDT
Identified - The issue has been identified and a fix is being implemented.
May 6, 16:25 PDT
May 6, 2026
May 5, 2026
Aeries Update - 10.26.5.5(CA)
Completed - The scheduled maintenance has been completed.
May 5, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 5, 16:44 PDT
Aeries Update - 10.26.5.5(TX)
Completed - The scheduled maintenance has been completed.
May 5, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 5, 16:43 PDT
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026
Aeries Update - 10.26.4.28(CA)
Completed - The scheduled maintenance has been completed.
Apr 28, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 22:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 28, 16:55 PDT
Aeries Update - 10.26.4.28(TX)
Completed - The scheduled maintenance has been completed.
Apr 28, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 28, 16:56 PDT
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

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